Frequently Asked Questions
Find answers to common questions about Google products and services.
What is the standard shipping time for Pixel devices?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
What is your return policy for Nest products?
You can return your device within 15 calendar days of the date you received it. All items must be in their original packaging and condition.
Do Google Store products come with a warranty?
Yes, all new hardware products come with a limited one-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as Google Pay and Google Store Financing.
Can I track my order after it has been shipped?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
How do I trade in my old smartphone for credit?
During checkout, select the trade-in option. We will send you a kit to mail in your old device, and once inspected, a credit will be issued to your original payment method.